BGI has the following 9 month contract based opportunity with our direct client located in lower Manhattan
Support change management activities and strategies across a variety of change initiatives to help drive adoption and usage. Maintain working functional knowledge of business processes, applications, and procedures required for a successful change program. Work collaboratively with central teams as well as department users to kickoff initiatives, and support the management of all change management activities throughout the duration of a project including all stakeholder/client activities and work related to the initiation, analysis, design, build, testing, rollout, and support of new initiatives and/or systems to designed improve business processes. Provide ongoing guidance and support for all change management activities to ensure consistency, encourage innovation, and enforce quality for all change management strategies and solutions.
Strategize and partner on all project activities from a change management perspective as they relate to all phases of the project lifecycle (Scope/Kickoff, Analysis, Design, Build, Test, Deploy, Support). This includes management and coordination with project management, business analysts, and subject matter experts as well as any key stakeholder/change network/working groups to encourage awareness, desire, knowledge, action and reinforcement of the change. This includes supporting the documentation, asset/artifact creation, and ongoing monitoring and management of the change impact and change documentation (current state/future state) to support and/or create communications including training plans as needed for end users and support teams. In addition, this position will provide input into the documentation of issues, risks, and key decisions as well as leadership-level executive presentations, working closely with the project manager.
Support the design, development, and delivery of comprehensive communication plans and associated communications. This includes designing and branding communication solutions and approaches as well as drafting, finalizing and coordinating distribution across communication channels including emails, newsletters, videos, images, surveys, website updates, marketing/promo materials, and presentations (executive level and stakeholder). Provide guidance and support to projects requiring communication strategies and solutions.
Support the design, development, and delivery of comprehensive training programs and materials (including user guides, tip sheets, presentations, classroom instruction, online videos, webinars, information sessions, etc.) to be delivered to key stakeholders including end users and support teams. Provide guidance and support to projects requiring training solutions.
Support the support model and service delivery related readiness activities including preparation for organizations/departments impacted by a recent change initiative including but not limited to FAQs, organization/skills assessments, survey execution, capacity planning, service rehearsals, knowledge base article development, websites and landing pages, marketing/promo materials, videos, coordination of updates to policy documentation and operational procedures. In addition, coordinate and partner with help desks and/or leadership to ensure audiences, employees, and support teams are best prepared for the change. Provide guidance and support to projects requiring support model and service delivery solutions.
Serve as a change management SME, providing input and feedback on strategies and solutions to support the change management methodology of ADKAR, which guides individual and organizational change. This includes tracking the outcomes required to ensure a change is successful including: awareness, desire, knowledge, ability, and reinforcement. Identify opportunities to measure the success of change management solutions across portfolios. Review templates to identify opportunities for continuous improvement. Recommend new change management strategies, methods, channels, and solutions to consider to support the ongoing buy-in and adoption of change related projects.
Required Knowledge, Skills and Abilities
• 3 to 5+ years Change Management and Methodologies (ADKAR) or equivalent change management framework.
• Demonstrates the ability to communicate information clearly and effectively both verbally and in writing at all levels of seniority, both formally and informally.
• Advanced written communication skills required.
• Ability to design a change management plan to effectively meet stakeholder needs and drive adoption.
• Ability to absorb complex technical information and communicate effectively to both technical and non-technical audiences.
• Develops and delivers effective presentations.
• Designs and partners with others to create change management artifacts including marketing/promo materials.
• Ability to communicate information and ideas while speaking so others will understand.
• Articulate and responsive to colleagues.
• Brings others together to reconcile differences.
• Comfortable dealing with clients and staff at all levels of seniority.