Support Engineer – Unified Commerce Operations WMS
The Cross Functional Warehouse Management System person will be responsible for end to end monitoring with special focus on Tapestry WMS System. This person will be an expert with the WMS Application Suite and will be responsible for triaging issues. The person demonstrates technical expertise, strong communication skills, and leadership in a cross functional end to end monitoring teams.
The successful individual will possess :
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Solid problem-solving skills, attention to detail and critical thinking ability.
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Possesses an understanding of the business areas supported including their functional processes, business objectives and organizational dynamics.
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Ensure that Tapestry best practices, processes and norms are fully leveraged within all initiatives. This includes identify manual/redundant activities and provide better approach to automate.
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Responsible for service improvements - adding alerts where needed to address issues early, communicate issues and follow up fixes with appropriate team.
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Lead all facets of daily operations, ensuring compliance with relevant policies and procedures: Incident Management, Problem Management, and Service Request processes.
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Leading cross functional teams and extracting the best from each team member, ability to leverage change management best practices to mitigate resistance, track record of taking action “getting things done” with minimal guidance
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Evaluate, design, scope, and document integration effort for new products, processes, technologies, and solutions
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Diagnose complex technical and business problems and provide creative solutions
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Design and maintain detailed technical architecture documentation across a multi-brand, multi-region Omnichannel environment
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Perform Impact Analysis across enterprise systems as well as third party solutions and provide high level cost and effort estimates for all major initiatives
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Develop technical implementation plans and timelines with key engineering stakeholders and enterprise standards
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Identify and enforce overall architectural principles, framework and standards. Enforce and guide a Solution Review process to ensure all solutions are thoroughly vetted
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Align the platform vision and overall roadmap with the technical requirements of the stack
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Communicate technical needs and limitations clearly and effectively
The accomplished individual will possess...
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Solid knowledge needed on the Warehouse Management system , preferred Manhattan WMS
Requirements
Minimum 5 years of WMS experience
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Agile Scrum implementation methodology
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Ability to lead, direct and challenge teams in process, methods and approach
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Strong understanding of Omnichannel ecosystems and processes that include end-to-end data flows and processing from multi channels, fulfilment, payments, customer service and other back-end systems
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Ability to multi task and successfully function in a fast-paced, deadline-driven environment
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Communicate effectively to IT management as well as business area experts with skills such as empathetic and active listening, and clearly articulate solutions
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Bachelor’s degree in Computer Science, MIS, Business or a related field