Manager eComerce Support
The successful individual will leverage their proficiency in Ecommerce to
Driving the development life cycle and support of an ecommerce platform primarily B2C (SFCC - preferred, Magento, ATG, Hybris, etc)
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Previously used project/task management software systems (Atlassian, Zendesk, ServiceNow, Daptiv etc)
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Experience driving thru full SDLC, working with the stakeholders to identify requirements, design, develop, QA, ROI, and launch end product.
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Experience presenting and coordinating directly with the both business & technology fluent stakeholders.
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Experience working in a fashion/multi-brand environment preferred.
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Salesforce Commerce Cloud experience preferred.
The accomplished individual will possess...
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Strong technical acumen for troubleshooting and problem solving.
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Able to quickly assess issues and react to changing circumstances and new information.
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Subject Matter Expertise related to leading/driving SDLC.
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Able to communicate effectively varying audiences & leadership levels, adjusting communication method & manner to meet the audience need.
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Able to work in a fast-paced environment, including pivoting and multi-tasking while maintaining attention to detail.
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Comfortable, can even thrive, in periods of ambiguity.
An outstanding professional will have
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Bachelor’s degree and/or equivalent experience in Information Technology, Computer Science or Business Management
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7-10 years of progressive experience in Information Technology with a focus on Ecommerce, order management and/or customer service systems and applications Retail experience
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5-8 years’ experience in managing complex systems or processes
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5-7 years’ experience overseeing formal planning, tracking, and reporting on project and staff performance
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Experience working with Senior IT leadership in a strategic context
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Working knowledge on Financial/Order reconciliation
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Strong knowledge and application of the full SDLC processes and methodologies
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Ability to build and maintain effective partnerships.
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Lead 24/7 Incident response to remediate urgent incidents impacting digital portfolio.
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Lead Level 2 Incident response to remediate all priority levels of incidents impacting digital portfolio.
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Drive communication & strategic planning across internal and external stakeholders to improve consumer experience related to the digital ecommerce portfolio.
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Escalate unresolved incidents/issues as required, maintaining ownership through resolution.
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Provide subject matter expertise for functional and technical aspects of the Tapestry Ecommerce Architecture/Stack.
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Maintain a high level of technical knowledge related digital technology, best practices, partner services, and industry trends.
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Participate in testing related to updates of existing digital applications, as well as user acceptance testing for new integrations.
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Strong troubleshooting/root cause isolation skills web frameworks & languages such as MERN stack, MEAN stack, JavaScript, Node.js, Preprocessors, DOM, APIs & Web Services.
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Familiarity with tools & practices of the trade such as case/ticket management, knowledge base, defect & escalation management.
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Experience with 3rd party commerce integrations across ESP, OMS, WMS, Analytics, Scene7, Ratings & Reviews
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Exposure to Accessibility, GDPR, PII, & PCI policies
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Good to have IBM OMS or S4 or WMS knowledge