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Manager-eCommerce Support

BGI has the following Remote 6-12 month Contract to Hire position
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Information Technology

Manager eComerce Support
The successful individual will leverage their proficiency in Ecommerce to

Driving the development life cycle and support of an ecommerce platform primarily B2C (SFCC - preferred, Magento, ATG, Hybris, etc)

  • Previously used project/task management software systems (Atlassian, Zendesk, ServiceNow, Daptiv etc)
  • Experience driving thru full SDLC, working with the stakeholders to identify requirements, design, develop, QA, ROI, and launch end product.
  • Experience presenting and coordinating directly with the both business & technology fluent stakeholders.
  • Experience working in a fashion/multi-brand environment preferred.
  • Salesforce Commerce Cloud experience preferred.

The accomplished individual will possess...

  • Strong technical acumen for troubleshooting and problem solving.
  • Able to quickly assess issues and react to changing circumstances and new information.
  • Subject Matter Expertise related to leading/driving SDLC.
  • Able to communicate effectively varying audiences & leadership levels, adjusting communication method & manner to meet the audience need.
  • Able to work in a fast-paced environment, including pivoting and multi-tasking while maintaining attention to detail.
  • Comfortable, can even thrive, in periods of ambiguity.

An outstanding professional will have


  • Bachelor’s degree and/or equivalent experience in Information Technology, Computer Science or Business Management
  • 7-10 years of progressive experience in Information Technology with a focus on Ecommerce, order management and/or customer service systems and applications Retail experience
  • 5-8 years’ experience in managing complex systems or processes
  • 5-7 years’ experience overseeing formal planning, tracking, and reporting on project and staff performance
  • Experience working with Senior IT leadership in a strategic context
  • Working knowledge on Financial/Order reconciliation
  • Strong knowledge and application of the full SDLC processes and methodologies
  • Ability to build and maintain effective partnerships.
  • Lead 24/7 Incident response to remediate urgent incidents impacting digital portfolio.
  • Lead Level 2 Incident response to remediate all priority levels of incidents impacting digital portfolio.
  • Drive communication & strategic planning across internal and external stakeholders to improve consumer experience related to the digital ecommerce portfolio.
  • Escalate unresolved incidents/issues as required, maintaining ownership through resolution.
  • Provide subject matter expertise for functional and technical aspects of the Tapestry Ecommerce Architecture/Stack.
  • Maintain a high level of technical knowledge related digital technology, best practices, partner services, and industry trends.
  • Participate in testing related to updates of existing digital applications, as well as user acceptance testing for new integrations.
  • Strong troubleshooting/root cause isolation skills web frameworks & languages such as MERN stack, MEAN stack, JavaScript, Node.js, Preprocessors, DOM, APIs & Web Services.
  • Familiarity with tools & practices of the trade such as case/ticket management, knowledge base, defect & escalation management.
  • Experience with 3rd party commerce integrations across ESP, OMS, WMS, Analytics, Scene7, Ratings & Reviews
  • Exposure to Accessibility, GDPR, PII, & PCI policies
  • Good to have IBM OMS or S4 or WMS knowledge
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