Careers - Job Details

Job Title: Tech Lead – Salesforce (Salesforce Service Cloud)

 

Primary Purpose:

 

As a Tech Lead – Salesforce (Salesforce Service Cloud), you will be charged with state-of-the-art analysis, development, testing and documentation for projects. You will be responsible for ensuring that the system accurately meets the defined expectations of the business, along with identifying technical design risks and developing mitigating approaches. You’ll also engage in support and enhancement requests.

 

·       Participate in the analysis and review of business requirements and the design of solutions

·       Apply best practices and experience to Salesforce solutions

·       Develop work estimates for projects

·       Perform support and development activities for applications/projects assigned to the team

·       Document application specifications and solutions to satisfy project requirements

·       Identify and evaluate vendor/partner software and integration strategies

·       Develop and code solutions to specification

·       Identify and implement appropriate testing strategies

·       Execute all steps required to deploy/implement the application solution

·       Participate in a self-directed team environment; collaborate with project team members and QA on development, customer issues, and security requirements

·       Mentor junior talent

 

The successful individual will leverage their proficiency in Digital Services and Integration to...

 

·       Significant professional experience in IT solutions development in large corporate environments

 

·       Significant Salesforce experience in Visualforce, Apex, Aura and Lightning Web Component development, integration, and configuration

 

·       Significant experience building and maintaining Apex-based integrations to external systems

 

·       Experience with Salesforce Web Services APIs – Lightning Console API, Live Agent REST API, Force.com SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API strongly preferred

 

·       Ability to exercise good judgment, decision making and creativity

 

·       Ability to readily grasp complex architectural environments

 

·       Ability to work from general direction in the development of detailed solutions

 

·       Must enjoy assisting others in supporting project needs

 

·       Demonstrated analytical capabilities including complex technical problem solving

 

·       Effective communication and organizational skills

 

·       Experience in all phases of software development life cycle methodologies and processes

 

·       Demonstrated work performance in a high-performance teamwork environment

 

·       Ability to follow and adhere to programming standards and methodologies

 

·       Off-hours work will be required as business demands dictate

 

·       Travel may be required

 

The accomplished individual will possess...

 

·       Experience in any of the following areas:

 

·       Experience with the SFSC-SFCC Cloud Connector (significant plus!)

 

·       Experience with the SFSC-SFMC Cloud Connector

 

·       Salesforce Service Cloud and Sales Cloud implementations

 

·       Performing business analysis for IT projects

 

·       Agile development experience

 

·       Java, J2EE, Struts, JSP, Javascript, Demandware/Commerce