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NOC Engineer

Summary:
BGI has the following Full Time opportunity based in Tarrytown, NY
 
Job ID/Number:
201810-2033
 
Posted Date:
10/19/2018
 
Job Location:
Tarrytown, NY
 
Position Type:
Full-time
 
Division:
Information Technology
 
Description:
GENERAL SUMMARY:
 
The position of NOC Engineer requires a broad knowledge base of networking, server support, and the implementation and administration of virtual environments.    
 
Essential Duties and Responsibilities:                                                                            
 
·  Onsite and remote IT support of technical issues with regards to Microsoft's core business applications and operating systems
 
·  Site surveys performed in preparation of onboarding new clients, or upcoming project work.
 
·  Project work for client-site equipment refreshes. This includes the buildout of network, server and storage hardware, software recommendations, and physical installation at the customer site.
 
·  Technical services and support at the network level, including WAN and LAN connectivity, routers, firewalls, and security
 
·  Support of internal networks and VoIP phone platform
 
·  Installation and support for remote access platforms such as  VPN, Terminal Services, and Citrix
 
·  Level 3 ticket handling
 
·  Provide escalated support for the technicians in the Network Operations Center. (NOC)
 
·  Escalate urgent matters with the NOC and ATO IT management – ensure we are meeting our service level agreements
 
·  Improve customer service, perception, and satisfaction
 
·  Document client site hardware, processes and procedures. Results are posted to IT Glue.
 
 
Knowledge, Skills, and/or Abilities Required:
 
·        Background in networking and routing protocols. Experience with Cisco equipment a plus
 
·        Configuring and supporting firewalls and wireless networking 
 
·        Ability to support Atlantic internal networks and VoIP phones
 
·        Experience with server builds, configuring and troubleshooting desktops and laptops
 
·        Ability to configure and support VMware and storage area networks
 
·        Background in on-prem and cloud-based backups
 
·        Experience in supporting the Microsoft Exchange environment
 
·        Problem solving, troubleshooting and diagnosis skills for technical issues
 
·        Strong interpersonal and communication skills, active listening and customer-care focus
 
·        Ability to multi-task and adapt to changes
 
 
 
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