a dynamic information technology staffing firm

Careers - Job Details

NOC Engineer

BGI has the following Full Time opportunity based in Tarrytown, NY
Job ID/Number:
Posted Date:
Job Location:
Tarrytown, NY
Position Type:
Information Technology
The position of NOC Engineer requires a broad knowledge base of networking, server support, and the implementation and administration of virtual environments.    
Essential Duties and Responsibilities:                                                                            
·  Onsite and remote IT support of technical issues with regards to Microsoft's core business applications and operating systems
·  Site surveys performed in preparation of onboarding new clients, or upcoming project work.
·  Project work for client-site equipment refreshes. This includes the buildout of network, server and storage hardware, software recommendations, and physical installation at the customer site.
·  Technical services and support at the network level, including WAN and LAN connectivity, routers, firewalls, and security
·  Support of internal networks and VoIP phone platform
·  Installation and support for remote access platforms such as  VPN, Terminal Services, and Citrix
·  Level 3 ticket handling
·  Provide escalated support for the technicians in the Network Operations Center. (NOC)
·  Escalate urgent matters with the NOC and ATO IT management – ensure we are meeting our service level agreements
·  Improve customer service, perception, and satisfaction
·  Document client site hardware, processes and procedures. Results are posted to IT Glue.
Knowledge, Skills, and/or Abilities Required:
·        Background in networking and routing protocols. Experience with Cisco equipment a plus
·        Configuring and supporting firewalls and wireless networking 
·        Ability to support Atlantic internal networks and VoIP phones
·        Experience with server builds, configuring and troubleshooting desktops and laptops
·        Ability to configure and support VMware and storage area networks
·        Background in on-prem and cloud-based backups
·        Experience in supporting the Microsoft Exchange environment
·        Problem solving, troubleshooting and diagnosis skills for technical issues
·        Strong interpersonal and communication skills, active listening and customer-care focus
·        Ability to multi-task and adapt to changes
close (X)