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IT Project Manager

BGI has the following 12 month contract based position with our direct client in Manhattan. Position is partially remote but must be local and willing to come onsite periodically
Job ID/Number:
Posted Date:
Job Location:
New York, NY
Position Type:
Information Technology

The Project manager is accountable for the success of all projects under their supervision. Project manager plans, executes, and delivers all projects on time, on budget, and within scope in accordance with business priorities. Throughout the lifecycle of each project, the manager tracks project status and manages project teams to mitigate issues and risks.

The candidate must have experience working on projects that are sponsored by Information Technology. The projects can come from Infrastructure, Enterprise Data Management, Application Development, Service Management or Project Governance.

Key to success is this individual's understanding of how to engage and utilize Business Transformation Change Management (the human side of change) and our Process Improvement teams to help us transform Information Technology projects and the Business teams we work with.

Key Responsibilities:

  • Define and create project plans for project, portfolio, and product prioritization and implementation
  • Evaluate trade-offs between project size and complexity, cost, urgency, risk, and stakeholder value
  • Partner with business sponsors to define success metrics and criteria
  • Build, lead, and coach multiple project teams throughout project lifecycles
  • Facilitate all operational checkpoint activities throughout the lifecycle of projects
  • Assess and resolve all high priority project risks as they are encountered
  • Ensure all projects adhere to project methodology compliance standards set by the company
  • Continually update relevant business stakeholder of project status
  • Ensure all projects meet success parameters and ROI targets stated in business case


  • 8 to 10 years of experience in Information Technology supporting a complex production environment integrated with multiple partners in the research, workaround and resolution of issues.
  • 5+ years of experience with providing technical and functional consulting on ITSM Toolsets.
  • Minimum 5 Years of experience with leading a team of developers and consultants
  • Minimum 8 to 10 years of relevant experience in terms of Technical, Functional and Project delivery
  • Participate with the Customer Process Managers/Owners in the responsibility of driving Process improvements along with handling enhancements in Process/Tools.
  • Act as a Single Point of Contact between the Customer, Stakeholders and the Development group.
  • Perform Project Planning, Control and Implementation for the requirements collated from different work streams.
  • Govern the Continual Service Improvement in conjunction with customers- strategy.
  • Work as a Functional Consultant to provide Tool specific requirements for the Tool and work closely with the customer, Tools Team
  • Generate and publish process performance reports periodically, analyse the root cause of performance shortfalls against committed SLA performance targets and internally tracked KPIs to initiate improvements
  • Work with other Process Managers to insure common understanding among the process executing teams in relation to the process interfaces, the data and information to be captured and process during the flow of work/activities across teams
  • Receive, analyse and incorporate feedback from customers that suggest improvements
  • Provide detailed training along with the reference material to the process execution staff from various technical domains on their specific responsibilities, records and communication that they must generate
  • Communicate to the resolving groups, the importance of specific process activities and how they can be best executed along with the information that they must log and update in the tools
  • Periodically audit the process transactions and records in order to identify and process compliance issues and initiate corrective actions
  • Actively participate in programs that identify process and service management (ITIL) training needs for the operations staff
  • Excellent project management, organization, and team collaboration skills
  • Excellent written and verbal communication skills
  • Excellent facilitation, collaboration, negotiation, and presentation skills
  • Ability to anticipate risks and devise solutions in the moment
  • Comfort with ambiguity, frequent change, or unpredictability
  • Strong team leadership skills
  • Strong knowledge of business objectives

Technical Skills

  • Understanding of software development lifecycles (i.e. Agile, SCRUM, Waterfall, Iterative)
  • Proficient with the Project and Portfolio Management Tools (Visio, MS Project, Tempus, Workfront, etc.)
  • In depth understanding of project management concepts
  • PMP certification or equivalent
  • 3+ years of Hands on experience with ServiceNow in implementing Design, Transition, Operational and Project related engagement.
  • Experience in the successful implementation of ServiceNow solutions
  • Experience managing 2 to 3 Implementation projects using ServiceNow.
  • Experience of Transition, Transformation, Gap Analysis, CSI projects is a must.
  • Knowledge and practical use of TOGAF, a plus
  • Product Management experience, a plus
  • Successful experience starting and scaling DevOps the Enterprise, a plus

Education Requirements

  • Bachelor’s degree
  • Graduate course work in related technical, PM or technical domain; a master's degree is preferred
  • Training in, and demonstrated understanding of, an organization's budgeting and portfolio prioritization process
  • Training in, and demonstrated understanding of the project domain (Infrastructure/Application Development, etc.) sufficient to review activities and tasks with domain experts and verify estimated levels of effort

Number of Years Experience

6-12 Years

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