Careers - Job Details

Oracle Operations Lead

 

The Oracle Operations Support Lead will be the go to person for troubleshooting time sensitive and critical issues on the Oracle Suite of Applications. In addition to hands-on troubleshooting, the specialist will work directly with L1, L2 and middleware support to deep dive into issues with a full stack perspective of the impacted application/system. The specialist should be able to quickly understand the application eco system and investigate from multiple approaches.

 

General Roles and Responsibilities:

 

· Lead the operational readiness of the Oracle on-prem and Oracle cloud application stacks including Oracle Financials, OTM (Freight, Inbound, outbound, etc.), SOA/Fusion Middleware, EBS and other ERP solutions.

 

· Ensure the platform is resilient and robust.

 

· Provide support for application level performance troubleshooting, investigating memory, CPU, network and storage issues etc.

 

· Analyze, Troubleshoot and Drive to resolution issues and incidents working with SME’s in each domain.

 

· Quickly onboard and support multiple applications with complex integrations and architecture.

 

· Investigate issues with a full stack view taking into account all tiers and interconnected systems.

 

· Identify and troubleshoot system performance, uptime and availability issues including network and connectivity.

 

· Capture diagnostic data, open cases with product/platform vendors and work with vendor support to resolve issues.

 

· Continuously review operational readiness of applications through monitoring tools, scripting and automation.

 

· Identify and resolve security risks/vulnerabilities from a System, Network and Middleware perspective while establishing measures that proactively find vulnerabilities.

 

· Continuously review maintenance procedures, run books for accuracy, efficiency and optimizations.

 

· Review, refine and tune monitoring and alerting thresholds.

 

· Directly work with incident managers, L1 and L2 support in triaging, resolving issues thru RCA.

 

· Work closely with DevOps and Applications engineering teams in rolling out new applications/systems and establish operational procedures and guidelines.

 

Experience:

 

· Bachelors degree in Computer Science or similar field. Masters degree in Computer Science or similar is a plus

 

· 8+ years of systems engineering experience

 

· 6+ years of Operations and Systems Support experience

 

· 5+ years of experience supporting Oracle on-prem and cloud applications including SOA interfaces (middleware fusion) and job monitoring (Control-M).

 

 

Skills:

 

· Experience in Oracle EBS, Oracle Cloud, Oracle Financials, Oracle Service Bus and Oracle Transportation Management, SOA/Middleware Fusion.

 

· Experience should include latest versions of SOA, BPEL, broad experience with SOA functional capabilities and experience with job scheduling and monitoring using Control-M.

 

· Must have hands-on experience with systems administration (Linux and its flavors)

 

· Experience with AWS cloud automation tools and technologies like chef, CFT’s, Terraform, BeanStalk etc is a plus

 

· Experience with container application platform like OpenShift is a plus.

 

· Experience with VPC setup, subnet, routing, Direct connect and VPC Peering a plus.

 

· Experience with setting up security groups, IAM roles and policies, WAF e.t.c a plus

 

· Experience with cloud watch integration with paging systems (PagerDuty) and management tools (Cloud Health)

 

· Experience with implementing scalable infrastructure (Auto scaling groups etc.) is a plus.

 

· Must have hands-on experience with setup, configuration and tuning of monitoring and alerting tools like AppDynamics, New Relic, Apica, sensu e.t.c

 

· Must have hands-on experience with setup, configuration and tuning of log collection/aggregation tools like SUMOLogic, Splunk etc.

 

· Must have hands-on experience with Apache Web Server, WebSphere or Web Logic or JBoss or Tomcat or similar

 

· Must have hands-on experience with service discovery applications like consul or similar

 

· Experience with Akamai or Cloudfront or Cloudflare CDN’s a plus

 

· Exceptional debugging and troubleshooting skills.